The worlds best sporting events

Something for every sports fan - indulge your sporting passion with our wide range of experiences at all the best UK's and Worldwide sporting events.


Travel and accommodation

Packaged to make your experience complete we first of all make sure you get there and then have somewhere great to stay.


Official tickets*

As official travel partner to most of the biggest and best sporting clubs & events, you'll have peace of mind that the ticket in your hand is official. (*where included)

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Monday to Friday: 9:00am - 5:30pm
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DESTINATION SPORT EXPERIENCES PRIVACY NOTICE

Introduction

Welcome to Destination Sport Experiences’s privacy notice.

Destination Sport Experiences respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you otherwise provide personal data to us via other means (such as over the telephone) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so that you can easily click through to the specific areas set out below.

Please also use refer to the Glossary that we have set out at the end of the Policy if there is any terminology used in this privacy notice that you are unfamiliar with or that you don’t fully understand.

  • IMPORTANT INFORMATION AND WHO WE ARE
  • THE DATA WE COLLECT ABOUT YOU
  • HOW YOUR PERSONAL DATA IS COLLECTED
  • HOW WE USE YOUR PERSONAL DATA
  • HOW WE DISCLOSE YOUR PERSONAL DATA
  • WHEN WE TRANSFER YOUR DATA OVERSEAS
  • HOW WE SECURE YOUR DATA
  • HOW LONG WE RETAIN YOUR DATA FOR
  • YOUR LEGAL RIGHTS
  • GLOSSARY

Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Destination Sport Experiences collects and processes your personal data, including any data you may provide through this website or via any other means (such as over the telephone) when you make an enquiry, register interest, purchase travel services, when you sign up to our newsletter or when you take part in a competition. This website is not intended for children and the only circumstances in which we collect data relating to children, is where you make a booking of travel services and you have children in your party. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Destination Sport Limited trading as Destination Sport Experiences is the controller and responsible for your personal data (collectively referred to as “Destination Sport Experiences”, “DSE”, "we", "us" or "our" in this privacy notice). We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Destination Sport Group Limited trading as Destination Sport Experiences

Email address: DPO@destinationsport.com

Postal address: 4th Floor, Churchgate House, Oxford Street, Manchester, M1 6EU

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 26th July 2021 and historic versions can be obtained by contacting us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if any of the details you provide to us should change, during the course of your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data
    This includes data relating specifically to your identity, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, sporting interests, supported sporting team and passport details.
  • Contact Data
    This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers.
  • Financial Data
    This includes data relating to your means and methods of payment, such as your bank account and payment card details.
  • Transaction Data
    This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data
    This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website; information about your computer or mobile device including, where available: your IP address; your operating system; your device location; your browser type; cookie identification numbers.
  • Profile Data
    This includes the data that we receive when you create a profile on our website and make use of that profile, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data
    This includes information about how you use our website, products and services.
  • Marketing and Communications Data
    This includes your preferences in relation to whether or not you want to receive marketing from us and our third parties and also your communication preferences. We also collect, use and share

Aggregated Data

Such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this privacy notice.

Special Categories of Personal Data

We collect the following special categories of personal data about you. Details about your:

  • dietary requirements which may disclose your religious or philosophical beliefs;
  • health;
  • race or ethnicity (via stated nationality and place of passport issue).

We collect and process the above data only where it is strictly necessary to do so in order to deliver the travel service that you have purchased. Furthermore, we will only collect and process the above special categories of sensitive personal data where you have provided us with your explicit consent to do so.

You are not under any obligation to consent to us processing your sensitive personal data. However, without your consent, we won’t be able to make the necessary arrangements to provide the travel services that you have booked or are attempting to book. As a result, if you do not provide your consent, we will be unable to proceed with your booking.

If you are happy to consent to our use of your sensitive personal data, you will also be able to withdraw your consent at any time. However, as this will prevent us from providing the travel service you have booked, we will be required to treat any withdrawal of consent as a cancellation of your booking and the cancellation charges referred to in our Booking Terms and Conditions will become payable.

If you fail to provide personal data Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

In other words, where we require details from you in order to provide you with your chosen travel services, if you do not provide us with the necessary details then we will not be able to provide the services you have booked or are attempting to book.

In this case, depending upon when you fail to provide the necessary data, we may either not be able to process your booking or we may have to cancel your booking, in which case we will treat this as a ‘cancellation by you’ in accordance with our Booking Terms and Conditions. We will notify you if we are unable to process a booking or are required to cancel a booking for this reason.

How your personal data is collected

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • make a booking of travel services;
  • create an account on our website;
  • subscribe to our newsletter or other publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey;
  • give us some feedback; or

Automated technologies or interactions

  • As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
  • We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties

We may receive personal data about you from various third parties as set out below:

Technical Data from the following parties:

  • analytics providers [such as Google based outside the EU];
  • advertising networks [such as Google based outside the EU].
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as Ingenico based inside the EU].
  • Other third-party sources, such as (if applicable) the sports club or organisation you are travelling to watch, and travel and hospitality service providers.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

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